Computer User Support Specialists
SOC Code: 15-1232 Job Zone 3: Medium Preparation Needed
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
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Prevailing Wage Levels (National)
DOL/OFLC prevailing wage thresholds for Computer User Support Specialists. Hourly rates x 2,080 = annual.
FY2027 Weighted Lottery Impact
| Level | Lottery Entries | Est. Selection Rate |
|---|---|---|
| Level I (Entry) | 1 entry | ~16% |
| Level II (Qualified) | 2 entries | ~31% |
| Level III (Experienced) | 3 entries | ~45% |
| Level IV (Expert) | 4 entries | ~61% |
Prevailing Wages by Metro Area
| Metro Area | Level I | Level II | Level III | Level IV |
|---|---|---|---|---|
| Sacramento-Roseville-Folsom, CA | $68,182 | $83,533 | $98,883 | $114,234 |
| San Francisco-Oakland-Fremont, CA | $58,698 | $74,402 | $90,106 | $105,810 |
| San Jose-Sunnyvale-Santa Clara, CA | $59,488 | $74,693 | $89,877 | $105,082 |
| Vallejo, CA | $56,805 | $70,533 | $84,240 | $97,968 |
| Fort Collins-Loveland, CO | $48,693 | $65,104 | $81,536 | $97,947 |
| Napa, CA | $55,702 | $69,555 | $83,429 | $97,282 |
| Kennewick-Richland, WA | $49,691 | $65,062 | $80,413 | $95,784 |
| Carson City, NV | $57,595 | $69,784 | $81,952 | $94,141 |
| Boulder, CO | $51,667 | $65,624 | $79,560 | $93,517 |
| Washington-Arlington-Alexandria, DC-VA-MD-WV | $52,478 | $65,957 | $79,456 | $92,934 |
Key Skills
| Skill | Importance | Level |
|---|---|---|
| Active Listening | 4.0 | |
| Reading Comprehension | 4.0 | |
| Speaking | 4.0 | |
| Critical Thinking | 3.8 | |
| Complex Problem Solving | 3.6 | |
| Writing | 3.5 | |
| Judgment and Decision Making | 3.2 | |
| Learning Strategies | 3.1 | |
| Service Orientation | 3.1 | |
| Active Learning | 3.1 |
Knowledge Areas
| Knowledge | Importance |
|---|---|
| Computers and Electronics | 4.9 |
| Customer and Personal Service | 4.1 |
| Telecommunications | 3.9 |
| English Language | 3.8 |
| Education and Training | 3.7 |
| Mechanical | 3.7 |
| Engineering and Technology | 3.6 |
| Administration and Management | 3.6 |
Education Requirements
| Education Level | % of Workers |
|---|---|
| Bachelor's degree | 47.3% |
| Some college | 32.3% |
| Associate's degree | 13.7% |
| First professional degree (MD, JD) | 4.0% |
| Post-secondary certificate | 1.9% |
Typical Tasks
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Oversee the daily performance of computer systems.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
Technology Skills
Green = Hot Technology in demand
AJAX Adobe Acrobat Adobe Creative Cloud software Adobe Illustrator Adobe InDesign Adobe Photoshop Amazon Redshift Amazon Web Services AWS software Ansible software Apache Cassandra Apache Hadoop Apache Hive Apache Kafka Apache Maven Apache Subversion SVN
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