Fast Food and Counter Workers
SOC Code: 35-3023 Job Zone 2: Some Preparation Needed
Perform duties such as taking orders and serving food and beverages. Serve customers at counter or from a steam table. May take payment. May prepare food and beverages.
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Prevailing Wage Levels (National)
DOL/OFLC prevailing wage thresholds for Fast Food and Counter Workers. Hourly rates x 2,080 = annual.
FY2027 Weighted Lottery Impact
| Level | Lottery Entries | Est. Selection Rate |
|---|---|---|
| Level I (Entry) | 1 entry | ~16% |
| Level II (Qualified) | 2 entries | ~31% |
| Level III (Experienced) | 3 entries | ~45% |
| Level IV (Expert) | 4 entries | ~61% |
Prevailing Wages by Metro Area
| Metro Area | Level I | Level II | Level III | Level IV |
|---|---|---|---|---|
| San Jose-Sunnyvale-Santa Clara, CA | $37,357 | $40,331 | $43,306 | $46,280 |
| San Francisco-Oakland-Fremont, CA | $36,816 | $39,894 | $42,952 | $46,030 |
| Napa, CA | $35,922 | $38,480 | $41,059 | $43,618 |
| Seattle-Tacoma-Bellevue, WA | $36,067 | $38,542 | $41,038 | $43,514 |
| Santa Rosa-Petaluma, CA | $35,547 | $38,002 | $40,456 | $42,910 |
| Vallejo, CA | $35,339 | $37,835 | $40,310 | $42,806 |
| Salinas, CA | $35,069 | $37,378 | $39,707 | $42,016 |
| Santa Cruz-Watsonville, CA | $35,027 | $37,336 | $39,666 | $41,974 |
| Modesto, CA | $34,694 | $37,086 | $39,499 | $41,891 |
| Sacramento-Roseville-Folsom, CA | $34,986 | $37,253 | $39,541 | $41,808 |
Key Skills
| Skill | Importance | Level |
|---|---|---|
| Coordination | 3.0 | |
| Social Perceptiveness | 3.0 | |
| Service Orientation | 3.0 | |
| Active Listening | 3.0 | |
| Monitoring | 2.9 | |
| Speaking | 2.6 | |
| Critical Thinking | 2.5 | |
| Judgment and Decision Making | 2.4 | |
| Reading Comprehension | 2.4 | |
| Time Management | 2.4 |
Knowledge Areas
| Knowledge | Importance |
|---|---|
| Customer and Personal Service | 3.8 |
| English Language | 3.5 |
| Food Production | 3.4 |
| Mathematics | 3.0 |
| Computers and Electronics | 2.7 |
| Administration and Management | 2.6 |
| Sales and Marketing | 2.5 |
| Production and Processing | 2.4 |
Education Requirements
| Education Level | % of Workers |
|---|---|
| Less than high school | 56.3% |
| High school diploma | 24.0% |
| Post-secondary certificate | 17.2% |
| Some college | 2.5% |
Typical Tasks
- Communicate with customers regarding orders, comments, and complaints.
- Accept payment from customers, and make change as necessary.
- Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
- Perform cleaning duties, such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
- Balance receipts and payments in cash registers.
- Request and record customer orders, and compute bills, using cash registers, multi-counting machines, or pencil and paper.
- Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
- Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee, using proper safety precautions and sanitary measures.
Technology Skills
Green = Hot Technology in demand
Facebook Microsoft Excel Microsoft Office software Microsoft Windows Aldelo Systems Aldelo for Restaurants Pro Compris software Foodman Home-Delivery Intuit QuickBooks Point of Sale MICROS Systems HSI Profits Series Menu and nutrition database software NCR Advanced Checkout Solution NCR NeighborhoodPOS Plexis Software Plexis POS Point of sale POS software Quizlet
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