First-Line Supervisors of Gambling Services Workers
SOC Code: 39-1013 Job Zone 2: Some Preparation Needed
Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.
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Prevailing Wage Levels (National)
DOL/OFLC prevailing wage thresholds for First-Line Supervisors of Gambling Services Workers. Hourly rates x 2,080 = annual.
FY2027 Weighted Lottery Impact
| Level | Lottery Entries | Est. Selection Rate |
|---|---|---|
| Level I (Entry) | 1 entry | ~16% |
| Level II (Qualified) | 2 entries | ~31% |
| Level III (Experienced) | 3 entries | ~45% |
| Level IV (Expert) | 4 entries | ~61% |
Prevailing Wages by Metro Area
| Metro Area | Level I | Level II | Level III | Level IV |
|---|---|---|---|---|
| San Jose-Sunnyvale-Santa Clara, CA | $57,824 | $73,174 | $88,525 | $103,875 |
| Seattle-Tacoma-Bellevue, WA | $69,555 | $76,523 | $83,512 | $90,480 |
| Wenatchee-East Wenatchee, WA | $67,122 | $74,714 | $82,306 | $89,898 |
| Olympia-Lacey-Tumwater, WA | $62,483 | $71,157 | $79,830 | $88,504 |
| Mount Vernon-Anacortes, WA | $60,195 | $69,472 | $78,728 | $88,005 |
| Yakima, WA | $59,134 | $68,640 | $78,125 | $87,630 |
| Eastern Washington nonmetropolitan area | $59,405 | $68,515 | $77,646 | $86,757 |
| Walla Walla, WA | $58,926 | $67,891 | $76,856 | $85,821 |
| Massachusetts nonmetropolitan area | $59,530 | $67,746 | $75,962 | $84,178 |
| Barnstable Town, MA | $59,530 | $67,746 | $75,962 | $84,178 |
Key Skills
| Skill | Importance | Level |
|---|---|---|
| Monitoring | 3.9 | |
| Service Orientation | 3.9 | |
| Speaking | 3.8 | |
| Active Listening | 3.8 | |
| Critical Thinking | 3.6 | |
| Reading Comprehension | 3.6 | |
| Social Perceptiveness | 3.5 | |
| Time Management | 3.5 | |
| Management of Personnel Resources | 3.4 | |
| Coordination | 3.4 |
Knowledge Areas
| Knowledge | Importance |
|---|---|
| Customer and Personal Service | 4.5 |
| English Language | 3.9 |
| Mathematics | 3.9 |
| Administration and Management | 3.8 |
| Computers and Electronics | 3.7 |
| Education and Training | 3.5 |
| Economics and Accounting | 3.4 |
| Public Safety and Security | 3.3 |
Education Requirements
| Education Level | % of Workers |
|---|---|
| High school diploma | 47.7% |
| Post-secondary certificate | 17.2% |
| Some college | 11.9% |
| Associate's degree | 10.6% |
| Bachelor's degree | 6.5% |
| Less than high school | 6.1% |
Typical Tasks
- Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
- Respond to and resolve patrons' complaints.
- Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
- Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
- Monitor payment of hand-delivered jackpots to ensure promptness.
- Greet customers and ask about the quality of service they are receiving.
- Perform paperwork required for monetary transactions.
- Explain and interpret house rules, such as game rules or betting limits, for patrons.
Technology Skills
Green = Hot Technology in demand
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