First-Line Supervisors of Personal Service Workers
SOC Code: 39-1022 Job Zone 3: Medium Preparation Needed
Supervise and coordinate activities of personal service workers.
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Prevailing Wage Levels (National)
DOL/OFLC prevailing wage thresholds for First-Line Supervisors of Personal Service Workers. Hourly rates x 2,080 = annual.
FY2027 Weighted Lottery Impact
| Level | Lottery Entries | Est. Selection Rate |
|---|---|---|
| Level I (Entry) | 1 entry | ~16% |
| Level II (Qualified) | 2 entries | ~31% |
| Level III (Experienced) | 3 entries | ~45% |
| Level IV (Expert) | 4 entries | ~61% |
Prevailing Wages by Metro Area
| Metro Area | Level I | Level II | Level III | Level IV |
|---|---|---|---|---|
| Athens-Clarke County, GA | $32,552 | $52,728 | $72,925 | $93,101 |
| Kahului-Wailuku, HI | $45,718 | $56,971 | $68,203 | $79,456 |
| Napa, CA | $44,200 | $55,640 | $67,080 | $78,520 |
| Bremerton-Silverdale-Port Orchard, WA | $48,339 | $56,930 | $65,499 | $74,090 |
| Seattle-Tacoma-Bellevue, WA | $47,382 | $55,931 | $64,459 | $73,008 |
| San Jose-Sunnyvale-Santa Clara, CA | $44,054 | $53,685 | $63,315 | $72,946 |
| Wenatchee-East Wenatchee, WA | $47,050 | $55,557 | $64,043 | $72,550 |
| Mount Vernon-Anacortes, WA | $46,550 | $55,037 | $63,502 | $71,989 |
| Fairbanks-College, AK | $37,690 | $49,067 | $60,466 | $71,843 |
| Ithaca, NY | $48,069 | $55,786 | $63,523 | $71,240 |
Key Skills
| Skill | Importance | Level |
|---|---|---|
| Critical Thinking | 3.9 | |
| Active Listening | 3.9 | |
| Management of Personnel Resources | 3.8 | |
| Social Perceptiveness | 3.8 | |
| Coordination | 3.8 | |
| Time Management | 3.8 | |
| Speaking | 3.8 | |
| Reading Comprehension | 3.6 | |
| Service Orientation | 3.6 | |
| Persuasion | 3.5 |
Knowledge Areas
| Knowledge | Importance |
|---|---|
| Customer and Personal Service | 4.8 |
| English Language | 4.3 |
| Administration and Management | 4.2 |
| Public Safety and Security | 3.8 |
| Psychology | 3.8 |
| Personnel and Human Resources | 3.7 |
| Education and Training | 3.6 |
| Administrative | 3.5 |
Education Requirements
| Education Level | % of Workers |
|---|---|
| Associate's degree | 47.8% |
| Post-secondary certificate | 23.9% |
| High school diploma | 14.9% |
| Bachelor's degree | 7.5% |
| Less than high school | 3.0% |
| Doctoral degree | 2.9% |
Typical Tasks
- Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
- Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
- Train workers in proper operational procedures and functions and explain company policies.
- Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
- Meet with managers or other supervisors to stay informed of changes affecting operations.
- Inform workers about interests or special needs of specific groups.
- Resolve customer complaints regarding worker performance or services rendered.
- Requisition necessary supplies, equipment, or services.
Technology Skills
Green = Hot Technology in demand
Microsoft Excel Microsoft Office software Microsoft Outlook Microsoft PowerPoint Microsoft Word Inventory management systems Point of sale POS software Timekeeping software Web browser software Work scheduling software
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