Concierges
SOC Code: 39-6012 Job Zone 2: Some Preparation Needed
Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
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Prevailing Wage Levels (National)
DOL/OFLC prevailing wage thresholds for Concierges. Hourly rates x 2,080 = annual.
FY2027 Weighted Lottery Impact
| Level | Lottery Entries | Est. Selection Rate |
|---|---|---|
| Level I (Entry) | 1 entry | ~16% |
| Level II (Qualified) | 2 entries | ~31% |
| Level III (Experienced) | 3 entries | ~45% |
| Level IV (Expert) | 4 entries | ~61% |
Prevailing Wages by Metro Area
| Metro Area | Level I | Level II | Level III | Level IV |
|---|---|---|---|---|
| Kahului-Wailuku, HI | $50,835 | $58,115 | $65,416 | $72,696 |
| Indianapolis-Carmel-Greenwood, IN | $24,544 | $36,691 | $48,818 | $60,965 |
| Hawaii / Kauai nonmetropolitan area | $50,877 | $53,810 | $56,763 | $59,696 |
| Napa, CA | $43,493 | $48,630 | $53,747 | $58,885 |
| Urban Honolulu, HI | $37,003 | $44,075 | $51,147 | $58,219 |
| San Francisco-Oakland-Fremont, CA | $40,706 | $46,509 | $52,333 | $58,136 |
| Muncie, IN | $23,837 | $34,736 | $45,656 | $56,555 |
| Santa Cruz-Watsonville, CA | $40,040 | $45,448 | $50,856 | $56,264 |
| New York-Newark-Jersey City, NY-NJ | $35,714 | $42,474 | $49,213 | $55,973 |
| Modesto, CA | $39,874 | $45,219 | $50,586 | $55,931 |
Key Skills
| Skill | Importance | Level |
|---|---|---|
| Social Perceptiveness | 4.0 | |
| Service Orientation | 4.0 | |
| Active Listening | 4.0 | |
| Speaking | 4.0 | |
| Coordination | 3.5 | |
| Persuasion | 3.0 | |
| Judgment and Decision Making | 3.0 | |
| Critical Thinking | 3.0 | |
| Monitoring | 3.0 | |
| Reading Comprehension | 3.0 |
Knowledge Areas
| Knowledge | Importance |
|---|---|
| Customer and Personal Service | 4.7 |
| English Language | 4.4 |
| Administrative | 3.3 |
| Transportation | 3.1 |
| Administration and Management | 2.9 |
| Computers and Electronics | 2.9 |
| Public Safety and Security | 2.8 |
| Sales and Marketing | 2.7 |
Education Requirements
| Education Level | % of Workers |
|---|---|
| High school diploma | 45.5% |
| Post-secondary certificate | 27.3% |
| Some college | 9.1% |
| Bachelor's degree | 9.1% |
| Less than high school | 4.5% |
| Associate's degree | 4.5% |
Typical Tasks
- Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
- Make travel arrangements for sightseeing or other tours.
- Receive, store, or deliver luggage or mail.
- Perform office duties on a temporary basis when needed.
- Pick up and deliver items or run errands for guests.
- Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
- Arrange for the replacement of items lost by travelers.
- Arrange for interpreters or translators when patrons require such services.
Technology Skills
Green = Hot Technology in demand
Microsoft Excel Microsoft Office software Microsoft Outlook Microsoft PowerPoint Microsoft Word Yardi software Billing software Budgeting software Delphi Technology Mapping software Microsoft Publisher Web browser software Work scheduling software
Calculate your wage level for Concierges →
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