First-Line Supervisors of Retail Sales Workers
SOC Code: 41-1011 Job Zone 2: Some Preparation Needed
Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.
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Prevailing Wage Levels (National)
DOL/OFLC prevailing wage thresholds for First-Line Supervisors of Retail Sales Workers. Hourly rates x 2,080 = annual.
FY2027 Weighted Lottery Impact
| Level | Lottery Entries | Est. Selection Rate |
|---|---|---|
| Level I (Entry) | 1 entry | ~16% |
| Level II (Qualified) | 2 entries | ~31% |
| Level III (Experienced) | 3 entries | ~45% |
| Level IV (Expert) | 4 entries | ~61% |
Prevailing Wages by Metro Area
| Metro Area | Level I | Level II | Level III | Level IV |
|---|---|---|---|---|
| Fond du Lac, WI | $36,462 | $49,546 | $62,650 | $75,733 |
| New York-Newark-Jersey City, NY-NJ | $41,829 | $52,770 | $63,731 | $74,672 |
| Seattle-Tacoma-Bellevue, WA | $46,072 | $55,494 | $64,938 | $74,360 |
| San Jose-Sunnyvale-Santa Clara, CA | $46,904 | $55,952 | $65,021 | $74,069 |
| Southwest Colorado nonmetropolitan area | $41,018 | $51,813 | $62,587 | $73,382 |
| Sioux Falls, SD-MN | $40,269 | $51,251 | $62,213 | $73,195 |
| Boulder, CO | $43,784 | $53,331 | $62,899 | $72,446 |
| Napa, CA | $43,659 | $53,206 | $62,733 | $72,280 |
| Denver-Aurora-Centennial, CO | $43,326 | $52,582 | $61,838 | $71,094 |
| San Francisco-Oakland-Fremont, CA | $45,302 | $53,810 | $62,338 | $70,845 |
Key Skills
| Skill | Importance | Level |
|---|---|---|
| Active Listening | 3.9 | |
| Service Orientation | 3.8 | |
| Speaking | 3.8 | |
| Critical Thinking | 3.5 | |
| Monitoring | 3.5 | |
| Coordination | 3.5 | |
| Social Perceptiveness | 3.5 | |
| Negotiation | 3.2 | |
| Management of Personnel Resources | 3.2 | |
| Persuasion | 3.2 |
Knowledge Areas
| Knowledge | Importance |
|---|---|
| Customer and Personal Service | 4.8 |
| Administration and Management | 4.5 |
| Sales and Marketing | 3.9 |
| English Language | 3.9 |
| Education and Training | 3.6 |
| Personnel and Human Resources | 3.3 |
| Computers and Electronics | 3.3 |
| Mathematics | 3.3 |
Education Requirements
| Education Level | % of Workers |
|---|---|
| High school diploma | 51.7% |
| Associate's degree | 18.9% |
| Less than high school | 14.1% |
| Some college | 8.9% |
| Post-secondary certificate | 6.0% |
Typical Tasks
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Assign employees to specific duties.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Inventory stock and reorder when inventory drops to a specified level.
- Keep records of purchases, sales, and requisitions.
- Enforce safety, health, and security rules.
- Examine products purchased for resale or received for storage to assess the condition of each product or item.
Technology Skills
Green = Hot Technology in demand
Adobe Acrobat Adobe Illustrator Adobe InDesign Adobe Photoshop Apple Safari Autodesk Revit Facebook Google Analytics Google Docs IBM SPSS Statistics Kronos Workforce Timekeeper Microsoft Access Microsoft Edge Microsoft Excel Microsoft Office software
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