First-Line Supervisors of Non-Retail Sales Workers
SOC Code: 41-1012 Job Zone 4: Considerable Preparation Needed
Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
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Prevailing Wage Levels (National)
DOL/OFLC prevailing wage thresholds for First-Line Supervisors of Non-Retail Sales Workers. Hourly rates x 2,080 = annual.
FY2027 Weighted Lottery Impact
| Level | Lottery Entries | Est. Selection Rate |
|---|---|---|
| Level I (Entry) | 1 entry | ~16% |
| Level II (Qualified) | 2 entries | ~31% |
| Level III (Experienced) | 3 entries | ~45% |
| Level IV (Expert) | 4 entries | ~61% |
Prevailing Wages by Metro Area
| Metro Area | Level I | Level II | Level III | Level IV |
|---|---|---|---|---|
| Bismarck, ND | $62,442 | $103,605 | $144,747 | $185,910 |
| West North Dakota nonmetropolitan area | $59,280 | $100,235 | $141,190 | $182,146 |
| Boulder, CO | $72,987 | $101,816 | $130,624 | $159,453 |
| Maryland nonmetropolitan area | $53,310 | $87,402 | $121,493 | $155,584 |
| Durham-Chapel Hill, NC | $64,875 | $94,494 | $124,114 | $153,733 |
| Manchester-Nashua, NH | $68,848 | $96,803 | $124,738 | $152,693 |
| New York-Newark-Jersey City, NY-NJ | $73,278 | $98,613 | $123,968 | $149,302 |
| Washington-Arlington-Alexandria, DC-VA-MD-WV | $63,211 | $91,749 | $120,286 | $148,824 |
| Boston-Cambridge-Newton, MA-NH | $73,445 | $98,509 | $123,573 | $148,637 |
| Rapid City, SD | $69,389 | $95,451 | $121,534 | $147,597 |
Key Skills
| Skill | Importance | Level |
|---|---|---|
| Active Listening | 4.0 | |
| Management of Personnel Resources | 4.0 | |
| Speaking | 4.0 | |
| Monitoring | 4.0 | |
| Time Management | 3.9 | |
| Judgment and Decision Making | 3.9 | |
| Coordination | 3.9 | |
| Social Perceptiveness | 3.9 | |
| Persuasion | 3.8 | |
| Complex Problem Solving | 3.6 |
Knowledge Areas
| Knowledge | Importance |
|---|---|
| Customer and Personal Service | 4.0 |
| Administration and Management | 3.9 |
| English Language | 3.8 |
| Personnel and Human Resources | 3.5 |
| Economics and Accounting | 3.4 |
| Sales and Marketing | 3.3 |
| Mathematics | 3.1 |
| Education and Training | 3.1 |
Education Requirements
| Education Level | % of Workers |
|---|---|
| Bachelor's degree | 45.0% |
| Post-secondary certificate | 16.5% |
| High school diploma | 16.0% |
| Doctoral degree | 13.0% |
| Associate's degree | 9.6% |
Typical Tasks
- Listen to and resolve customer complaints regarding services, products, or personnel.
- Monitor sales staff performance to ensure that goals are met.
- Hire, train, and evaluate personnel.
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Provide staff with assistance in performing difficult or complicated duties.
- Plan and prepare work schedules, and assign employees to specific duties.
- Attend company meetings to exchange product information and coordinate work activities with other departments.
- Keep records pertaining to purchases, sales, and requisitions.
Technology Skills
Green = Hot Technology in demand
Cisco Webex Microsoft Access Microsoft Excel Microsoft Office software Microsoft Outlook Microsoft PowerPoint Microsoft Project Microsoft Word SAP software Salesforce software Budgeting software Customer information databases Delphi Discovery Delphi Technology Electronic data interchange EDI software
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