Counter and Rental Clerks
SOC Code: 41-2021 Job Zone 2: Some Preparation Needed
Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute cost, and accept payment.
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Prevailing Wage Levels (National)
DOL/OFLC prevailing wage thresholds for Counter and Rental Clerks. Hourly rates x 2,080 = annual.
FY2027 Weighted Lottery Impact
| Level | Lottery Entries | Est. Selection Rate |
|---|---|---|
| Level I (Entry) | 1 entry | ~16% |
| Level II (Qualified) | 2 entries | ~31% |
| Level III (Experienced) | 3 entries | ~45% |
| Level IV (Expert) | 4 entries | ~61% |
Prevailing Wages by Metro Area
| Metro Area | Level I | Level II | Level III | Level IV |
|---|---|---|---|---|
| Urban Honolulu, HI | $34,736 | $44,262 | $53,768 | $63,294 |
| Phoenix-Mesa-Chandler, AZ | $34,778 | $43,618 | $52,458 | $61,298 |
| San Jose-Sunnyvale-Santa Clara, CA | $41,205 | $47,840 | $54,496 | $61,131 |
| Greeley, CO | $34,840 | $43,264 | $51,688 | $60,112 |
| East North Dakota nonmetropolitan area | $33,405 | $42,078 | $50,752 | $59,426 |
| Fort Collins-Loveland, CO | $33,987 | $42,390 | $50,773 | $59,176 |
| Yuma, AZ | $32,822 | $41,517 | $50,211 | $58,906 |
| San Francisco-Oakland-Fremont, CA | $38,064 | $44,928 | $51,771 | $58,635 |
| Miami-Fort Lauderdale-West Palm Beach, FL | $30,846 | $40,040 | $49,254 | $58,448 |
| Bridgeport-Stamford-Danbury, CT | $34,674 | $42,578 | $50,461 | $58,365 |
Key Skills
| Skill | Importance | Level |
|---|---|---|
| Active Listening | 3.8 | |
| Service Orientation | 3.4 | |
| Speaking | 3.4 | |
| Reading Comprehension | 3.2 | |
| Critical Thinking | 3.1 | |
| Social Perceptiveness | 3.1 | |
| Monitoring | 3.0 | |
| Coordination | 3.0 | |
| Time Management | 3.0 | |
| Writing | 3.0 |
Knowledge Areas
| Knowledge | Importance |
|---|---|
| Customer and Personal Service | 4.5 |
| English Language | 3.7 |
| Administrative | 3.5 |
| Sales and Marketing | 3.4 |
| Administration and Management | 3.0 |
| Mathematics | 3.0 |
| Transportation | 2.7 |
| Computers and Electronics | 2.6 |
Education Requirements
| Education Level | % of Workers |
|---|---|
| High school diploma | 55.9% |
| Bachelor's degree | 20.2% |
| Post-secondary certificate | 13.2% |
| Associate's degree | 9.5% |
Typical Tasks
- Compute charges for merchandise or services and receive payments.
- Prepare merchandise for display or for purchase or rental.
- Recommend and provide advice on a wide variety of products and services.
- Answer telephones to provide information and receive orders.
- Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
- Keep records of transactions and of the number of customers entering an establishment.
- Prepare rental forms, obtaining customer signature and other information, such as required licenses.
- Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.
Technology Skills
Green = Hot Technology in demand
Microsoft Excel Microsoft Office software Microsoft Outlook Microsoft PowerPoint Microsoft Word Oracle Database Database software Inventory management systems Point of sale POS software Word processing software
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