Telemarketers
SOC Code: 41-9041 Job Zone 2: Some Preparation Needed
Solicit donations or orders for goods or services over the telephone.
Advertisement
Prevailing Wage Levels (National)
DOL/OFLC prevailing wage thresholds for Telemarketers. Hourly rates x 2,080 = annual.
FY2027 Weighted Lottery Impact
| Level | Lottery Entries | Est. Selection Rate |
|---|---|---|
| Level I (Entry) | 1 entry | ~16% |
| Level II (Qualified) | 2 entries | ~31% |
| Level III (Experienced) | 3 entries | ~45% |
| Level IV (Expert) | 4 entries | ~61% |
Prevailing Wages by Metro Area
| Metro Area | Level I | Level II | Level III | Level IV |
|---|---|---|---|---|
| Eastern New Mexico nonmetropolitan area | $55,598 | $62,774 | $69,950 | $77,126 |
| Northern New Mexico nonmetropolitan area | $55,682 | $62,816 | $69,950 | $77,085 |
| Las Cruces, NM | $55,120 | $62,421 | $69,701 | $77,002 |
| Albuquerque, NM | $55,973 | $62,878 | $69,805 | $76,710 |
| Farmington, NM | $55,973 | $62,878 | $69,805 | $76,710 |
| Santa Fe, NM | $55,494 | $62,525 | $69,576 | $76,606 |
| Norwich-New London-Willimantic, CT | $38,626 | $50,378 | $62,130 | $73,882 |
| Hartford-West Hartford-East Hartford, CT | $41,350 | $49,587 | $57,845 | $66,082 |
| New Haven, CT | $41,974 | $49,587 | $57,179 | $64,792 |
| Connecticut nonmetropolitan area | $43,243 | $50,211 | $57,200 | $64,168 |
Key Skills
| Skill | Importance | Level |
|---|---|---|
| Persuasion | 4.1 | |
| Speaking | 4.1 | |
| Active Listening | 4.0 | |
| Service Orientation | 3.5 | |
| Social Perceptiveness | 3.2 | |
| Reading Comprehension | 3.2 | |
| Negotiation | 3.0 | |
| Critical Thinking | 3.0 | |
| Coordination | 2.5 | |
| Writing | 2.5 |
Knowledge Areas
| Knowledge | Importance |
|---|---|
| Sales and Marketing | 4.3 |
| Customer and Personal Service | 4.0 |
| English Language | 3.8 |
| Computers and Electronics | 3.1 |
| Administration and Management | 3.1 |
| Communications and Media | 3.1 |
| Administrative | 2.7 |
| Law and Government | 2.5 |
Education Requirements
| Education Level | % of Workers |
|---|---|
| High school diploma | 39.5% |
| Post-secondary certificate | 37.3% |
| Less than high school | 19.8% |
| Associate's degree | 3.5% |
Typical Tasks
- Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
- Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
- Explain products or services and prices, and answer questions from customers.
- Obtain customer information such as name, address, and payment method, and enter orders into computers.
- Record names, addresses, purchases, and reactions of prospects contacted.
- Answer telephone calls from potential customers who have been solicited through advertisements.
- Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
- Maintain records of contacts, accounts, and orders.
Technology Skills
Green = Hot Technology in demand
Microsoft Excel Microsoft Office software Microsoft Outlook Microsoft PowerPoint Microsoft Word Salesforce software Zoom Acarda Sales Technologies Acarda Outbound Automatic call distribution software Customer relationship management CRM software Database Systems Corp Telemation Interactive voice response software Microsoft Dynamics Remote access call center software Softphone software
Calculate your wage level for Telemarketers →
Advertisement
H-1B Guides & Resources
Looking for an H-1B immigration attorney?
Find experienced immigration lawyers in our attorney directory.