First-Line Supervisors of Office and Administrative Support Workers
SOC Code: 43-1011 Job Zone 3: Medium Preparation Needed
Directly supervise and coordinate the activities of clerical and administrative support workers.
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Prevailing Wage Levels (National)
DOL/OFLC prevailing wage thresholds for First-Line Supervisors of Office and Administrative Support Workers. Hourly rates x 2,080 = annual.
FY2027 Weighted Lottery Impact
| Level | Lottery Entries | Est. Selection Rate |
|---|---|---|
| Level I (Entry) | 1 entry | ~16% |
| Level II (Qualified) | 2 entries | ~31% |
| Level III (Experienced) | 3 entries | ~45% |
| Level IV (Expert) | 4 entries | ~61% |
Prevailing Wages by Metro Area
| Metro Area | Level I | Level II | Level III | Level IV |
|---|---|---|---|---|
| San Jose-Sunnyvale-Santa Clara, CA | $65,250 | $81,182 | $97,136 | $113,069 |
| San Francisco-Oakland-Fremont, CA | $61,194 | $75,733 | $90,293 | $104,832 |
| Seattle-Tacoma-Bellevue, WA | $61,984 | $75,005 | $88,026 | $101,046 |
| New York-Newark-Jersey City, NY-NJ | $55,702 | $69,306 | $82,888 | $96,491 |
| Napa, CA | $58,032 | $69,846 | $81,682 | $93,496 |
| Washington-Arlington-Alexandria, DC-VA-MD-WV | $53,394 | $66,747 | $80,080 | $93,434 |
| Boston-Cambridge-Newton, MA-NH | $54,288 | $67,205 | $80,142 | $93,059 |
| Bridgeport-Stamford-Danbury, CT | $56,243 | $68,474 | $80,683 | $92,914 |
| Longview-Kelso, WA | $56,930 | $68,910 | $80,891 | $92,872 |
| Boulder, CO | $55,058 | $67,662 | $80,246 | $92,851 |
Key Skills
| Skill | Importance | Level |
|---|---|---|
| Coordination | 4.0 | |
| Reading Comprehension | 4.0 | |
| Speaking | 4.0 | |
| Social Perceptiveness | 4.0 | |
| Monitoring | 4.0 | |
| Active Listening | 4.0 | |
| Critical Thinking | 3.9 | |
| Management of Personnel Resources | 3.8 | |
| Active Learning | 3.8 | |
| Judgment and Decision Making | 3.8 |
Knowledge Areas
| Knowledge | Importance |
|---|---|
| Administration and Management | 4.5 |
| Customer and Personal Service | 4.2 |
| English Language | 3.7 |
| Administrative | 3.7 |
| Computers and Electronics | 3.3 |
| Personnel and Human Resources | 3.2 |
| Economics and Accounting | 3.1 |
| Education and Training | 3.0 |
Education Requirements
| Education Level | % of Workers |
|---|---|
| Bachelor's degree | 45.2% |
| High school diploma | 23.2% |
| Post-secondary certificate | 20.0% |
| Associate's degree | 9.6% |
| Doctoral degree | 1.3% |
Typical Tasks
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Train or instruct employees in job duties or company policies or arrange for training to be provided.
- Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
Technology Skills
Green = Hot Technology in demand
Adobe Acrobat Apple macOS Facebook Google Docs Henry Schein Dentrix IBM SPSS Statistics Intuit QuickBooks MEDITECH software Microsoft Access Microsoft Excel Microsoft Office software Microsoft Outlook Microsoft PowerPoint Microsoft Project Microsoft SharePoint
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