Bill and Account Collectors
SOC Code: 43-3011 Job Zone 2: Some Preparation Needed
Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.
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Prevailing Wage Levels (National)
DOL/OFLC prevailing wage thresholds for Bill and Account Collectors. Hourly rates x 2,080 = annual.
FY2027 Weighted Lottery Impact
| Level | Lottery Entries | Est. Selection Rate |
|---|---|---|
| Level I (Entry) | 1 entry | ~16% |
| Level II (Qualified) | 2 entries | ~31% |
| Level III (Experienced) | 3 entries | ~45% |
| Level IV (Expert) | 4 entries | ~61% |
Prevailing Wages by Metro Area
| Metro Area | Level I | Level II | Level III | Level IV |
|---|---|---|---|---|
| San Jose-Sunnyvale-Santa Clara, CA | $52,853 | $64,438 | $76,024 | $87,610 |
| San Francisco-Oakland-Fremont, CA | $47,965 | $59,030 | $70,117 | $81,182 |
| Napa, CA | $57,907 | $64,334 | $70,782 | $77,210 |
| Vallejo, CA | $45,573 | $55,973 | $66,394 | $76,794 |
| San Luis Obispo-Paso Robles, CA | $44,845 | $53,622 | $62,421 | $71,198 |
| Northwest Minnesota nonmetropolitan area | $47,798 | $55,578 | $63,378 | $71,157 |
| Duluth, MN-WI | $41,704 | $51,376 | $61,069 | $70,741 |
| Santa Maria-Santa Barbara, CA | $45,510 | $53,331 | $61,152 | $68,973 |
| Rochester, MN | $43,971 | $52,166 | $60,382 | $68,578 |
| Hartford-West Hartford-East Hartford, CT | $42,702 | $50,939 | $59,155 | $67,392 |
Key Skills
| Skill | Importance | Level |
|---|---|---|
| Active Listening | 3.9 | |
| Speaking | 3.9 | |
| Persuasion | 3.4 | |
| Social Perceptiveness | 3.4 | |
| Writing | 3.2 | |
| Reading Comprehension | 3.1 | |
| Critical Thinking | 3.1 | |
| Monitoring | 3.0 | |
| Negotiation | 3.0 | |
| Service Orientation | 3.0 |
Knowledge Areas
| Knowledge | Importance |
|---|---|
| English Language | 4.1 |
| Customer and Personal Service | 3.8 |
| Mathematics | 3.3 |
| Economics and Accounting | 3.3 |
| Law and Government | 3.2 |
| Computers and Electronics | 3.1 |
| Administration and Management | 3.1 |
| Administrative | 3.1 |
Education Requirements
| Education Level | % of Workers |
|---|---|
| High school diploma | 48.1% |
| Post-secondary certificate | 27.4% |
| Bachelor's degree | 21.1% |
| Less than high school | 2.3% |
| Some college | 1.1% |
Typical Tasks
- Receive payments and post amounts paid to customer accounts.
- Locate and monitor overdue accounts, using computers and a variety of automated systems.
- Record information about financial status of customers and status of collection efforts.
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
- Advise customers of necessary actions and strategies for debt repayment.
- Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
- Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.
Technology Skills
Green = Hot Technology in demand
Intuit QuickBooks MEDITECH software Microsoft Excel Microsoft Office software Microsoft Outlook Microsoft PowerPoint Microsoft Word SAP software ADP Drive DMS for Accounting ADS Advantage Accounting software Adtec Agency Manager Austin Logistics CallSelect CU Connect processing software Collection Data Systems CollectOne-Tiger
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