Correspondence Clerks
SOC Code: 43-4021 Job Zone 2: Some Preparation Needed
Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
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Prevailing Wage Levels (National)
DOL/OFLC prevailing wage thresholds for Correspondence Clerks. Hourly rates x 2,080 = annual.
FY2027 Weighted Lottery Impact
| Level | Lottery Entries | Est. Selection Rate |
|---|---|---|
| Level I (Entry) | 1 entry | ~16% |
| Level II (Qualified) | 2 entries | ~31% |
| Level III (Experienced) | 3 entries | ~45% |
| Level IV (Expert) | 4 entries | ~61% |
Prevailing Wages by Metro Area
| Metro Area | Level I | Level II | Level III | Level IV |
|---|---|---|---|---|
| San Francisco-Oakland-Fremont, CA | $49,171 | $59,467 | $69,763 | $80,059 |
| Santa Rosa-Petaluma, CA | $47,216 | $57,554 | $67,912 | $78,250 |
| Santa Cruz-Watsonville, CA | $47,674 | $57,470 | $67,267 | $77,064 |
| Modesto, CA | $47,299 | $57,138 | $66,976 | $76,814 |
| Vallejo, CA | $46,738 | $56,098 | $65,478 | $74,838 |
| San Jose-Sunnyvale-Santa Clara, CA | $46,717 | $56,056 | $65,374 | $74,714 |
| Stockton-Lodi, CA | $46,904 | $55,994 | $65,083 | $74,173 |
| Sacramento-Roseville-Folsom, CA | $46,717 | $55,827 | $64,938 | $74,048 |
| Los Angeles-Long Beach-Anaheim, CA | $39,770 | $49,691 | $59,634 | $69,555 |
| Oxnard-Thousand Oaks-Ventura, CA | $39,416 | $49,192 | $58,968 | $68,744 |
Key Skills
| Skill | Importance | Level |
|---|---|---|
| Writing | 4.0 | |
| Active Listening | 3.8 | |
| Reading Comprehension | 3.8 | |
| Speaking | 3.5 | |
| Critical Thinking | 3.4 | |
| Judgment and Decision Making | 3.2 | |
| Social Perceptiveness | 3.1 | |
| Time Management | 3.0 | |
| Service Orientation | 3.0 | |
| Monitoring | 2.9 |
Knowledge Areas
| Knowledge | Importance |
|---|---|
| Administrative | 4.4 |
| English Language | 4.0 |
| Customer and Personal Service | 3.8 |
| Economics and Accounting | 3.6 |
| Mathematics | 3.5 |
| Computers and Electronics | 3.4 |
| Administration and Management | 2.9 |
| Public Safety and Security | 2.8 |
Education Requirements
| Education Level | % of Workers |
|---|---|
| High school diploma | 42.9% |
| Associate's degree | 28.1% |
| Post-secondary certificate | 17.4% |
| Bachelor's degree | 11.6% |
Typical Tasks
- Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
- Compile data from records to prepare periodic reports.
- Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
- Maintain files and control records to show correspondence activities.
- Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
- Route correspondence to other departments for reply.
- Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
Technology Skills
Green = Hot Technology in demand
Epic Systems Microsoft Access Microsoft Excel Microsoft Office software Microsoft Outlook Microsoft PowerPoint Microsoft SharePoint Microsoft Windows Microsoft Word SAP software Electronic data interchange EDI software Electronic health record EHR software Enterprise resource planning ERP software GE Healthcare Centricity EMR Healthcare common procedure coding system HCPCS
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