Eligibility Interviewers, Government Programs
SOC Code: 43-4061 Job Zone 3: Medium Preparation Needed
Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.
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Prevailing Wage Levels (National)
DOL/OFLC prevailing wage thresholds for Eligibility Interviewers, Government Programs. Hourly rates x 2,080 = annual.
FY2027 Weighted Lottery Impact
| Level | Lottery Entries | Est. Selection Rate |
|---|---|---|
| Level I (Entry) | 1 entry | ~16% |
| Level II (Qualified) | 2 entries | ~31% |
| Level III (Experienced) | 3 entries | ~45% |
| Level IV (Expert) | 4 entries | ~61% |
Prevailing Wages by Metro Area
| Metro Area | Level I | Level II | Level III | Level IV |
|---|---|---|---|---|
| San Jose-Sunnyvale-Santa Clara, CA | $67,350 | $75,858 | $84,386 | $92,893 |
| San Francisco-Oakland-Fremont, CA | $61,776 | $70,949 | $80,142 | $89,315 |
| Salinas, CA | $58,552 | $65,229 | $71,906 | $78,582 |
| Washington-Arlington-Alexandria, DC-VA-MD-WV | $51,854 | $59,821 | $67,787 | $75,754 |
| Vallejo, CA | $59,925 | $65,208 | $70,470 | $75,754 |
| New Haven, CT | $50,690 | $58,677 | $66,664 | $74,651 |
| Santa Cruz-Watsonville, CA | $49,733 | $57,866 | $65,978 | $74,110 |
| Madison, WI | $47,590 | $56,368 | $65,166 | $73,944 |
| Traverse City, MI | $55,952 | $61,776 | $67,579 | $73,403 |
| Kalamazoo-Portage, MI | $53,602 | $59,696 | $65,770 | $71,864 |
Key Skills
| Skill | Importance | Level |
|---|---|---|
| Speaking | 4.2 | |
| Active Listening | 4.0 | |
| Reading Comprehension | 3.9 | |
| Writing | 3.8 | |
| Social Perceptiveness | 3.8 | |
| Service Orientation | 3.6 | |
| Critical Thinking | 3.5 | |
| Judgment and Decision Making | 3.2 | |
| Active Learning | 3.1 | |
| Complex Problem Solving | 3.1 |
Knowledge Areas
| Knowledge | Importance |
|---|---|
| Customer and Personal Service | 4.9 |
| English Language | 4.4 |
| Administration and Management | 3.8 |
| Administrative | 3.8 |
| Personnel and Human Resources | 3.5 |
| Education and Training | 3.4 |
| Computers and Electronics | 3.4 |
| Mathematics | 3.3 |
Education Requirements
| Education Level | % of Workers |
|---|---|
| High school diploma | 25.6% |
| Bachelor's degree | 24.2% |
| Associate's degree | 23.6% |
| Post-secondary certificate | 19.4% |
| Doctoral degree | 7.2% |
Typical Tasks
- Answer applicants' questions about benefits and claim procedures.
- Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
- Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
- Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
- Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.
- Interview and investigate applicants for public assistance to gather information pertinent to their applications.
- Check with employers or other references to verify answers and obtain further information.
- Keep records of assigned cases, and prepare required reports.
Technology Skills
Green = Hot Technology in demand
Microsoft Access Microsoft Excel Microsoft Office software Microsoft Outlook Microsoft PowerPoint Microsoft Word Zoom Adobe Acrobat Reader Client assessment software Corel WinZip Email software GE Healthcare Centricity EMR Google Meet Medicaid management information system MMIS Microsoft Dynamics
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