Hotel, Motel, and Resort Desk Clerks
SOC Code: 43-4081 Job Zone 2: Some Preparation Needed
Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
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Prevailing Wage Levels (National)
DOL/OFLC prevailing wage thresholds for Hotel, Motel, and Resort Desk Clerks. Hourly rates x 2,080 = annual.
FY2027 Weighted Lottery Impact
| Level | Lottery Entries | Est. Selection Rate |
|---|---|---|
| Level I (Entry) | 1 entry | ~16% |
| Level II (Qualified) | 2 entries | ~31% |
| Level III (Experienced) | 3 entries | ~45% |
| Level IV (Expert) | 4 entries | ~61% |
Prevailing Wages by Metro Area
| Metro Area | Level I | Level II | Level III | Level IV |
|---|---|---|---|---|
| Kahului-Wailuku, HI | $46,696 | $52,894 | $59,072 | $65,270 |
| Urban Honolulu, HI | $45,718 | $52,021 | $58,323 | $64,626 |
| Hawaii / Kauai nonmetropolitan area | $42,806 | $47,507 | $52,229 | $56,930 |
| New York-Newark-Jersey City, NY-NJ | $36,962 | $42,994 | $49,026 | $55,058 |
| San Francisco-Oakland-Fremont, CA | $40,477 | $44,200 | $47,944 | $51,667 |
| Vallejo, CA | $37,773 | $41,288 | $44,803 | $48,318 |
| San Jose-Sunnyvale-Santa Clara, CA | $40,768 | $43,202 | $45,656 | $48,090 |
| Los Angeles-Long Beach-Anaheim, CA | $36,296 | $40,206 | $44,096 | $48,006 |
| Napa, CA | $37,773 | $41,080 | $44,387 | $47,694 |
| Boston-Cambridge-Newton, MA-NH | $36,899 | $40,102 | $43,326 | $46,530 |
Key Skills
| Skill | Importance | Level |
|---|---|---|
| Social Perceptiveness | 3.8 | |
| Speaking | 3.8 | |
| Service Orientation | 3.6 | |
| Active Listening | 3.4 | |
| Coordination | 3.1 | |
| Management of Personnel Resources | 3.0 | |
| Complex Problem Solving | 3.0 | |
| Judgment and Decision Making | 3.0 | |
| Monitoring | 3.0 | |
| Reading Comprehension | 3.0 |
Knowledge Areas
| Knowledge | Importance |
|---|---|
| Customer and Personal Service | 4.3 |
| English Language | 4.2 |
| Public Safety and Security | 3.7 |
| Administrative | 3.6 |
| Computers and Electronics | 3.4 |
| Administration and Management | 3.2 |
| Mathematics | 3.0 |
| Sales and Marketing | 2.9 |
Education Requirements
| Education Level | % of Workers |
|---|---|
| High school diploma | 75.0% |
| Post-secondary certificate | 10.8% |
| Associate's degree | 6.2% |
| Bachelor's degree | 4.6% |
| Some college | 2.4% |
| Less than high school | 1.0% |
Typical Tasks
- Greet, register, and assign rooms to guests of hotels or motels.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Keep records of room availability and guests' accounts, manually or using computers.
- Compute bills, collect payments, and make change for guests.
- Issue room keys and escort instructions to bellhops.
- Review accounts and charges with guests during the check out process.
- Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
- Transmit and receive messages, using telephones or telephone switchboards.
Technology Skills
Green = Hot Technology in demand
Facebook Microsoft Excel Microsoft Office software Microsoft Outlook Microsoft PowerPoint Microsoft Word Yardi software ASI FrontDesk Blink Delphi Technology Incident tracking software InnQuest roomMaster Microsoft Publisher Property management system PMS software Ramesys Hospitality
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