Interviewers, Except Eligibility and Loan
SOC Code: 43-4111 Job Zone 3: Medium Preparation Needed
Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
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Prevailing Wage Levels (National)
DOL/OFLC prevailing wage thresholds for Interviewers, Except Eligibility and Loan. Hourly rates x 2,080 = annual.
FY2027 Weighted Lottery Impact
| Level | Lottery Entries | Est. Selection Rate |
|---|---|---|
| Level I (Entry) | 1 entry | ~16% |
| Level II (Qualified) | 2 entries | ~31% |
| Level III (Experienced) | 3 entries | ~45% |
| Level IV (Expert) | 4 entries | ~61% |
Prevailing Wages by Metro Area
| Metro Area | Level I | Level II | Level III | Level IV |
|---|---|---|---|---|
| San Francisco-Oakland-Fremont, CA | $49,067 | $58,198 | $67,309 | $76,440 |
| San Jose-Sunnyvale-Santa Clara, CA | $50,523 | $59,010 | $67,496 | $75,982 |
| Modesto, CA | $44,616 | $52,603 | $60,590 | $68,578 |
| Vallejo, CA | $45,573 | $52,915 | $60,237 | $67,579 |
| Stockton-Lodi, CA | $44,242 | $51,376 | $58,490 | $65,624 |
| Santa Rosa-Petaluma, CA | $47,154 | $53,061 | $58,989 | $64,896 |
| Redding, CA | $41,954 | $49,546 | $57,158 | $64,750 |
| North Valley-Northern Mountains Region of California nonmetropolitan area | $44,242 | $50,898 | $57,554 | $64,210 |
| Barnstable Town, MA | $41,350 | $48,901 | $56,451 | $64,002 |
| Sacramento-Roseville-Folsom, CA | $43,014 | $49,712 | $56,389 | $63,086 |
Key Skills
| Skill | Importance | Level |
|---|---|---|
| Active Listening | 4.0 | |
| Speaking | 3.9 | |
| Reading Comprehension | 3.5 | |
| Social Perceptiveness | 3.4 | |
| Service Orientation | 3.2 | |
| Critical Thinking | 3.2 | |
| Time Management | 3.2 | |
| Writing | 3.2 | |
| Complex Problem Solving | 3.1 | |
| Negotiation | 3.0 |
Knowledge Areas
| Knowledge | Importance |
|---|---|
| Customer and Personal Service | 4.5 |
| English Language | 3.7 |
| Administrative | 3.7 |
| Computers and Electronics | 3.5 |
| Mathematics | 3.3 |
| Administration and Management | 3.1 |
| Communications and Media | 2.7 |
| Personnel and Human Resources | 2.5 |
Education Requirements
| Education Level | % of Workers |
|---|---|
| High school diploma | 42.4% |
| Associate's degree | 33.5% |
| Some college | 17.1% |
| Post-secondary certificate | 5.9% |
Typical Tasks
- Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
- Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
- Compile, record, and code results or data from interview or survey, using computer or specified form.
- Review data obtained from interview for completeness and accuracy.
- Assist individuals in filling out applications or questionnaires.
- Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
- Identify and report problems in obtaining valid data.
- Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.
Technology Skills
Green = Hot Technology in demand
MEDITECH software Microsoft Excel Microsoft Office software Microsoft Outlook Microsoft PowerPoint Microsoft Word Oracle PeopleSoft Zoom Creative Research Systems The Survey System Electronic health record EHR software FileMaker Pro FluidSurveys Jenzabar EX Medical condition coding software Medical procedure coding software
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