Order Clerks
SOC Code: 43-4151 Job Zone 2: Some Preparation Needed
Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.
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Prevailing Wage Levels (National)
DOL/OFLC prevailing wage thresholds for Order Clerks. Hourly rates x 2,080 = annual.
FY2027 Weighted Lottery Impact
| Level | Lottery Entries | Est. Selection Rate |
|---|---|---|
| Level I (Entry) | 1 entry | ~16% |
| Level II (Qualified) | 2 entries | ~31% |
| Level III (Experienced) | 3 entries | ~45% |
| Level IV (Expert) | 4 entries | ~61% |
Prevailing Wages by Metro Area
| Metro Area | Level I | Level II | Level III | Level IV |
|---|---|---|---|---|
| San Jose-Sunnyvale-Santa Clara, CA | $47,029 | $54,766 | $62,483 | $70,221 |
| Boulder, CO | $43,950 | $51,542 | $59,114 | $66,706 |
| Salisbury, MD | $34,362 | $44,637 | $54,891 | $65,166 |
| Boston-Cambridge-Newton, MA-NH | $46,197 | $51,605 | $56,992 | $62,400 |
| Merced, CA | $41,184 | $48,256 | $55,307 | $62,379 |
| San Francisco-Oakland-Fremont, CA | $44,699 | $50,586 | $56,451 | $62,338 |
| Trenton-Princeton, NJ | $34,362 | $43,118 | $51,896 | $60,653 |
| Barnstable Town, MA | $44,574 | $49,816 | $55,078 | $60,320 |
| Massachusetts nonmetropolitan area | $44,054 | $49,338 | $54,600 | $59,883 |
| Bakersfield-Delano, CA | $38,626 | $45,552 | $52,478 | $59,405 |
Key Skills
| Skill | Importance | Level |
|---|---|---|
| Active Listening | 4.0 | |
| Speaking | 3.9 | |
| Reading Comprehension | 3.5 | |
| Service Orientation | 3.5 | |
| Judgment and Decision Making | 3.1 | |
| Writing | 3.1 | |
| Critical Thinking | 3.1 | |
| Monitoring | 3.1 | |
| Mathematics | 3.0 | |
| Active Learning | 3.0 |
Knowledge Areas
| Knowledge | Importance |
|---|---|
| Customer and Personal Service | 4.4 |
| Production and Processing | 4.2 |
| Computers and Electronics | 4.0 |
| Education and Training | 3.9 |
| English Language | 3.8 |
| Administrative | 3.7 |
| Mathematics | 3.7 |
| Sales and Marketing | 3.6 |
Education Requirements
| Education Level | % of Workers |
|---|---|
| High school diploma | 63.0% |
| Some college | 24.2% |
| Bachelor's degree | 12.1% |
Typical Tasks
- Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
- Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
- Receive and respond to customer complaints.
- Verify customer and order information for correctness, checking it against previously obtained information as necessary.
- Check inventory records to determine availability of requested merchandise.
- Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
- File copies of orders received, or post orders on records.
- Compute total charges for merchandise or services and shipping charges.
Technology Skills
Green = Hot Technology in demand
Adobe Acrobat Apple Safari Intuit QuickBooks Microsoft Access Microsoft Edge Microsoft Excel Microsoft Office software Microsoft Outlook Microsoft PowerPoint Microsoft Word Mozilla Firefox SAP software Automated manifest system software Corel WordPerfect Office Suite Email software
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