Receptionists and Information Clerks
SOC Code: 43-4171 Job Zone 2: Some Preparation Needed
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
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Prevailing Wage Levels (National)
DOL/OFLC prevailing wage thresholds for Receptionists and Information Clerks. Hourly rates x 2,080 = annual.
FY2027 Weighted Lottery Impact
| Level | Lottery Entries | Est. Selection Rate |
|---|---|---|
| Level I (Entry) | 1 entry | ~16% |
| Level II (Qualified) | 2 entries | ~31% |
| Level III (Experienced) | 3 entries | ~45% |
| Level IV (Expert) | 4 entries | ~61% |
Prevailing Wages by Metro Area
| Metro Area | Level I | Level II | Level III | Level IV |
|---|---|---|---|---|
| San Francisco-Oakland-Fremont, CA | $40,310 | $46,093 | $51,896 | $57,678 |
| Vallejo, CA | $37,253 | $43,888 | $50,523 | $57,158 |
| San Jose-Sunnyvale-Santa Clara, CA | $37,190 | $43,306 | $49,421 | $55,536 |
| Santa Rosa-Petaluma, CA | $37,086 | $42,494 | $47,902 | $53,310 |
| Napa, CA | $37,794 | $42,765 | $47,715 | $52,686 |
| Sacramento-Roseville-Folsom, CA | $35,360 | $41,122 | $46,862 | $52,624 |
| Seattle-Tacoma-Bellevue, WA | $38,438 | $42,598 | $46,779 | $50,939 |
| Modesto, CA | $35,339 | $39,957 | $44,595 | $49,213 |
| Anchorage, AK | $35,443 | $40,019 | $44,574 | $49,150 |
| New Haven, CT | $34,528 | $39,395 | $44,262 | $49,130 |
Key Skills
| Skill | Importance | Level |
|---|---|---|
| Speaking | 3.9 | |
| Active Listening | 3.8 | |
| Service Orientation | 3.6 | |
| Critical Thinking | 3.1 | |
| Social Perceptiveness | 3.1 | |
| Reading Comprehension | 3.1 | |
| Writing | 3.0 | |
| Coordination | 3.0 | |
| Monitoring | 2.9 | |
| Time Management | 2.9 |
Knowledge Areas
| Knowledge | Importance |
|---|---|
| Customer and Personal Service | 4.2 |
| Administrative | 3.9 |
| English Language | 3.7 |
| Computers and Electronics | 3.4 |
| Mathematics | 2.7 |
| Public Safety and Security | 2.7 |
| Administration and Management | 2.7 |
| Telecommunications | 2.7 |
Education Requirements
| Education Level | % of Workers |
|---|---|
| High school diploma | 49.5% |
| Post-secondary certificate | 25.7% |
| Some college | 20.9% |
| Associate's degree | 3.7% |
Typical Tasks
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Receive payment and record receipts for services.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Hear and resolve complaints from customers or the public.
- File and maintain records.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Schedule appointments and maintain and update appointment calendars.
Technology Skills
Green = Hot Technology in demand
Google Docs Intuit QuickBooks Microsoft Excel Microsoft Office software Microsoft Outlook Microsoft PowerPoint Microsoft Windows Microsoft Word 3M Post-it App Alpha Software Alpha Five Appointment scheduling software Automated information system software Billing software Blackbaud The Raiser's Edge Bookkeeping software
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