Reservation and Transportation Ticket Agents and Travel Clerks
SOC Code: 43-4181 Job Zone 2: Some Preparation Needed
Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
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Prevailing Wage Levels (National)
DOL/OFLC prevailing wage thresholds for Reservation and Transportation Ticket Agents and Travel Clerks. Hourly rates x 2,080 = annual.
FY2027 Weighted Lottery Impact
| Level | Lottery Entries | Est. Selection Rate |
|---|---|---|
| Level I (Entry) | 1 entry | ~16% |
| Level II (Qualified) | 2 entries | ~31% |
| Level III (Experienced) | 3 entries | ~45% |
| Level IV (Expert) | 4 entries | ~61% |
Prevailing Wages by Metro Area
| Metro Area | Level I | Level II | Level III | Level IV |
|---|---|---|---|---|
| Memphis, TN-MS-AR | $35,568 | $46,030 | $56,493 | $66,955 |
| Jonesboro, AR | $35,506 | $45,906 | $56,326 | $66,726 |
| Charlotte-Concord-Gastonia, NC-SC | $37,336 | $46,301 | $55,266 | $64,230 |
| Santa Fe, NM | $37,794 | $46,467 | $55,120 | $63,794 |
| Boulder, CO | $38,522 | $46,904 | $55,286 | $63,669 |
| Raleigh-Cary, NC | $37,315 | $46,093 | $54,891 | $63,669 |
| Hickory-Lenoir-Morganton, NC | $37,003 | $45,864 | $54,746 | $63,606 |
| Albuquerque, NM | $37,066 | $45,864 | $54,662 | $63,461 |
| Northern New Mexico nonmetropolitan area | $37,066 | $45,864 | $54,662 | $63,461 |
| Eastern New Mexico nonmetropolitan area | $36,941 | $45,760 | $54,600 | $63,419 |
Key Skills
| Skill | Importance | Level |
|---|---|---|
| Active Listening | 4.0 | |
| Speaking | 4.0 | |
| Service Orientation | 4.0 | |
| Social Perceptiveness | 3.6 | |
| Reading Comprehension | 3.5 | |
| Critical Thinking | 3.4 | |
| Persuasion | 3.2 | |
| Judgment and Decision Making | 3.1 | |
| Coordination | 3.1 | |
| Time Management | 3.1 |
Knowledge Areas
| Knowledge | Importance |
|---|---|
| Customer and Personal Service | 4.8 |
| English Language | 3.8 |
| Computers and Electronics | 3.8 |
| Public Safety and Security | 3.7 |
| Transportation | 3.5 |
| Geography | 3.4 |
| Psychology | 3.1 |
| Foreign Language | 2.9 |
Education Requirements
| Education Level | % of Workers |
|---|---|
| High school diploma | 75.2% |
| Post-secondary certificate | 12.2% |
| Less than high school | 9.3% |
| Associate's degree | 2.2% |
Typical Tasks
- Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
- Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
- Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
- Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.
- Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
- Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.
- Maintain computerized inventories of available passenger space and provide information on space reserved or available.
- Confer with customers to determine their service requirements and travel preferences.
Technology Skills
Green = Hot Technology in demand
Microsoft Access Microsoft Excel Microsoft Office software Microsoft Outlook Microsoft PowerPoint Microsoft Word Amadeus Altea Reservation Computer reservation system CRS software Corel WordPerfect Office Suite Delphi Technology Email software Galileo 360 Fares GuestServe MICROS Systems MICROS 9700 HMS MICROS Systems OPERA Property Management System PMS
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